![]() People give us all the reasons (excuses) why something will not work when they do not feel empowered. ![]() It occurred to me that one reason people give us all the reasons (excuses) why something will not work is when they do not feel empowered. Yet, as I continue to coach our frontlines into daily Kaizen, it hit me that this negativity is actually a symptom as opposed to a root cause. It is easy for us to think that they are just “negative” and determined to be a barrier. In every project, process and team we coach, there is always at least one person who comes off as a “ Negative Nancy.” These are the naysayers. If you work in continuous improvement day in and day out, this story will probably sound familiar. We were able to identify benchmarks within our own Health System that we could use as we designed our future/improved state. We addressed her concerns and then proceeded to define the current state. If the lack of resources was preventing us from achieving our goal, we would bring it up through the appropriate channels. I reminded her that this initiative, to improve the whole value stream, was supported by the hospital’s leadership. identify the barriers preventing us to get to that future state.devise a plan to get to that future state.My goal was to encourage her and the rest of the team to: This initiative resulted from a Value Stream Analysis and the team agreed it was important to provide the high-quality care we were aiming for. Opening Up the Lines of CommunicationĪfter acknowledging her concern, I felt compelled to tell her that, as a facilitator of process improvement, I did not want her to do anything. I gave her credit for articulating her point of view so clearly and succinctly. Not to mention, so early in the process! What I normally encounter is that even though people may be feeling exactly the same way, they do not externalize it, making it hard to address. I am short-staffed and we just don’t have the time or capacity to do it.” I gave her credit for articulating her point of view so clearly and succinctly. During a recent meeting we were discussing how we could improve a patient care process, and a nurse manager was being what we call a “ Negative Nancy.” Her body language clearly showed she was thinking “this is a waste of my time.”Ī few minutes into the meeting, she stated: “I don’t think what you want us to do is possible.
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